Help & FAQs

Please contact us as soon as possible at frank@chinneo.com. We will try to help before the order enters shipment processing, but changes or cancellations cannot be guaranteed once fulfillment has started.

Orders are dispatched from Shenzhen, China. See our Shipping Policy for current destinations, order processing and estimated transit times, standard free-shipping eligibility and customs information.

Available shipping options and charges are shown at checkout before payment. Delivery estimates are not guaranteed.

Free shipping is available on qualifying orders. Your exact shipping options, rates, and any free-shipping eligibility are calculated at checkout based on destination and order details.

After your order ships, we email you a tracking number. Please allow up to 48 hours for tracking updates to appear.

International orders may be subject to import duties, taxes, or customs fees. These charges are the buyer’s responsibility.

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition. Contact frank@chinneo.com before returning an item so we can provide instructions.

Refunds are processed within 7 business days after we receive and inspect the returned item.

Email us at frank@chinneo.com. Include your order number when your question is about an existing order.